What is Hem?
Hem is developing unique design together with some of the most relevant designers of today. We deliver directly to you to ensure the best possible price, without compromising on quality.
What does Hem stand for?
Every product has a story. Together with our extensive network of experienced designers and manufacturers to create original designs. By selling our products directly online, they are more affordable and attainable than design furniture usually is. We also innovate on assembly solutions to make things even easier for you.
Why should I buy from Hem?
We make it easy for you to enjoy design. Our designs are unique to Hem and we make products you’ll want to hold on to for a very long time.
The name is Swedish, Where is Hem from?
We’re a truly global company. Our headquarters and Design Studio are located in Stockholm, and our team comes from nearly all continents. We have sales representatives across the globe.
Can I speak to someone in person?
Of course! We are available to answer your questions every day via telephone, 310-980-3029 or email firstname.lastname@example.org. When you get in touch you'll be assigned a personal customer service member who will take care of your questions or your order, from the initial enquiry to the final stages.
How good is the quality of Hem Designs?
We design our pieces down to the finest detail. Our product development team obsesses over materials and finishes to make high-quality products you’ll want to hold on to for a very long time. Our products are tested and adhere to many different global and local quality standards. Get in touch with questions on specific products.
Where are the Hem products made?
We work with some of the world’s best designers to create the products of tomorrow. All of our products except our rugs are designed, developed and manufactured in Europe. In our Hem workshop in Helsinki, we develop all of our products until we are satisfied with each detail. In terms of manufacturing, we work only with trusted factories around Europe. For rugs, we rely on the experience of renowned Indian factories to deliver the highest quality craftsmanship.
How is Hem's furniture produced?
Our furniture is manufactured using advanced technological processes and undergoes stringent quality checks at all critical stages during production. Our team has decades of experience within the furniture industry and ensure that you receive a product that provides you with years of enjoyment.
Orders & Payments
How do I place my order?
Your orders can be placed quickly and easily via our website. Just add the products you want to your quote. After giving us the necessary information we need for your order, you can place it and we look forward to your much-anticipated new design pieces.
How can I pay for my Hem order?
We currently accept Visa, Mastercard, PayPal and bank deposits to make it as secure and convenient for you as possible. All orders are paid up-front and delivered after they are paid.
How is my credit card payment processed?
We work with a well-established payment provider called Braintree, a Paypal company. All communication is done via a fully secure connection.
When will my credit card be charged?
To ensure a smooth processing of your order, your card will be charged immediately after placing the order.
Shipping & Delivery
Which countries does Hem ship to?
We currently ship to Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.
For orders above $5,000 to other countries, please get in touch and we will do our best to find a solution for you.
How much does Hem charge for shipping?
It depends on where you live and on the type of product. See the shipping charges at checkout.
What is Hem's delivery policy?
For parcel products, we will ship the products to you as quickly as possible.
For freight products, we will get in touch a few days before your delivery to arrange a convenient date and time for the delivery.
Read our Shipping & Return Policy for more details.
Warranty & Returns
Does Hem furniture come with a product warranty?
Vanguard Design and Outstanding Quality are the two hallmarks of Hem. Our products come with a 3-year warranty starting from the day you received the product. You should therefore always keep your sales receipts and delivery statements. Please read our full terms and conditions for our 3-year limited Warranty here.
What is Hem's return policy?
We want you to be 100% satisfied with your purchase from Hem. Once you have received your delivery, please inspect it for quality. We will return, refund or replace any item that arrives damaged. If you are not happy with your item, you may return your undamaged and unused Hem purchase in its original packaging within 14 days. Due to the high quality of the materials and fabrics of Hem products, the customer is responsible for shipping charges associated with returning a non-damaged item.
What do I need to do if I want to return a product?
Just contact us at email@example.com and we will make the process as easy as possible for you.